Legal
Privacy Policy
Last Updated: 7 July 2025 · Effective Date: 7 July 2025
Concordia ("we", "us", "our") is committed to handling personal information responsibly and transparently. This policy explains what data we collect, why we collect it, how it is used, and the rights you have over it. It applies to all users of our website at concordiaa.cyou and anyone who contacts us or uses our services in Thailand.
1. Who We Are
Concordia operates from 88/9 Prachasamoson Road, Nai Mueang, Mueang Khon Kaen, Khon Kaen 40000, Thailand. We provide education workshops, neutral facilitation meetings, and written agreement support for families. For data-related enquiries, contact us at [email protected].
2. What Personal Data We Collect
We collect only what is necessary to provide our services or respond to enquiries:
- Contact information: name, email address, and phone number — provided when you submit our enquiry form or contact us directly.
- Message content: any information you include in an enquiry message.
- Session-related information: names and context shared during facilitation sessions or workshops, retained only as needed to produce agreed summaries.
- Technical data: IP address, browser type, and pages visited — collected automatically via analytics tools if you have consented to analytics cookies.
We do not collect sensitive personal data (such as health information, financial records, or identity documents) through this website.
3. How We Collect Data
- Directly from you — via the contact form, email, or telephone
- During sessions — with participant agreement on what is recorded
- Automatically — through cookies and similar technologies (see our Cookie Policy)
4. Legal Basis for Processing
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process personal data on the following bases:
- Consent: for analytics cookies and marketing communications
- Contract performance: to deliver the service you have requested
- Legitimate interests: to respond to enquiries and improve our services
- Legal obligation: where required by Thai law
5. How We Use Your Data
- To respond to your enquiries and discuss how Concordia can help
- To deliver and coordinate booked services (workshops, facilitation sessions, document support)
- To produce written summaries from facilitation sessions where requested
- To send service confirmations, invoices, and follow-up communications
- To improve our website and services using aggregated analytics data
We do not use personal data for automated decision-making or profiling.
6. Data Retention
- Enquiry data: retained for 12 months, then deleted unless a service engagement follows
- Session notes: not retained beyond the engagement — deleted once a final written summary (if applicable) is issued and accepted by all parties
- Financial records: retained for 5 years as required under Thai accounting law
- Analytics data: retained in aggregated form; individual session data not stored beyond 14 months
7. Who We Share Data With
We do not sell or rent personal data. We may share information with:
- Service providers: email and website hosting providers operating under confidentiality obligations
- Analytics services: in anonymised or aggregated form only
- Legal authorities: where required by Thai law or valid legal process
Session content shared during facilitation is never disclosed to third parties.
8. Cookies
We use cookies to understand how our website is used. For full details, see our Cookie Policy. You can manage your preferences at any time on that page.
9. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include encrypted connections (HTTPS), access controls, and data minimisation. In the event of a data breach that affects your rights, we will notify you in accordance with PDPA requirements.
10. Your Rights Under the PDPA
Under Thailand's Personal Data Protection Act, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where we no longer have a lawful basis to hold it
- Object to processing based on legitimate interests
- Withdraw consent at any time, where consent was the basis for processing
- Request data portability in a structured, machine-readable format
- Lodge a complaint with Thailand's Personal Data Protection Committee (PDPC)
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.
12. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the website after a change constitutes acceptance of the revised policy.
14. Contact
For any questions about this policy or your data:
- Email: [email protected]
- Phone: +66 43 245 917
- Address: 88/9 Prachasamoson Road, Nai Mueang, Mueang Khon Kaen, Khon Kaen 40000, Thailand